FAQ
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My Account & My Order
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Cancellation & Related Queries
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Payment Mode
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Shipping & Tracking
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Return Policy
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Refund and Replacement Policy
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Wash Care Instructions
Ordering from Woggles is quite easy. All you have to do is click on the top right and select the category. Choose your favorite Woggles and add them to the cart. Proceed to checkout by creating your account or signing in as a guest user. Make sure you enter the correct address, complete the payment, and you’re done. Ta-da!
Your package filled with cool styles will be delivered to your doorstep. We will ship your order via trusted courier services. The package will be sealed for protection, ensuring that you receive the perfect product without any damage.
Once the order is placed, you will receive an email or SMS confirmation for the order on the registered email ID or phone number.
Once the order is shipped from the warehouse, you will receive the tracking ID on your registered email or phone number.
You can track your orders here Track Order
If you still have any queries, you can drop an email at support@woggles.in, and your queries will be taken care of.
You can request order cancellations within 24 hours of placing the order by emailing us your order ID and the reason for cancellation. Please ensure that you send the email from the same email ID you used to place the order on our website. The refunded amount will be credited back to the source account within 7-10 working days. Kindly contact us at support@woggles.in for assistance.
Once the order is shipped, it cannot be canceled. If the shipment is delivered and the customer receives a faulty product, they can then raise a return request.
Cash handling charges of Rs. 50 per product will only be applicable to COD orders. For example, if your purchase includes four sunglasses, you would incur cash handling fees amounting to Rs. 200. To avoid the charges, you can opt for prepaid.
Our payment channels are reliable and secure. Making an online purchase using a credit card, debit card, or net banking is 100% safe.
Please Note: The Woggles Team will never request your personal information or banking details over the phone or via email. Kindly refrain from sharing such specifics with anyone. When checking out on the website, please ensure you exclusively use the secure checkout option.
For the following reasons, the COD option might not be available:
- 1. Our courier partners may not support the Cash on Delivery option for your delivery address.
- 2. The products ordered are not available for the COD option.
There are absolutely no extra fees. You only pay the amount that is shown in your order summary. Taxes are included in the price of every product.
Ensure that your account information is entered accurately and that the payment procedure is not interrupted by a dropped internet connection.
If your payment has been deducted due to a payment failure, your money will be promptly refunded by the relevant bank within 7 to 10 business days.
Don’t worry, we have you covered. Kindly share the screenshot of the payment deduction at support@woggles.in so that our team can coordinate with you for the same. Please check your bank account to confirm if the money has been deducted or not. If it has, the respective bank will refund your money within 7-10 business days.
We understand your appreciation for benefits, and that's why at Woggles, you receive numerous advantages when you choose pre-paid orders.
- Safe Money: Your money remains secure with us, and you will also receive all transaction details via SMS for future reference.
- Save Money: Saving money is always a wise choice. Opting for pre-paid orders allows you to avoid delivery costs. With Cash on Delivery (COD) orders, an additional charge of 50 INR per unit is incurred. Why pay extra when you have another option?
- Fast Delivery: We value your eagerness to receive your order promptly. Pre-paid orders are guaranteed to be delivered swiftly.
Choose pre-paid orders at Woggles and enjoy these benefits to the fullest.
We personally guarantee that every package from Woggles is processed promptly and arrives in perfect condition. We meticulously attend to every detail to ensure the safe and intact delivery of your package.
The estimated delivery time is 5-7 working days. However, unforeseen circumstances can lead to changes in the actual delivery time.
We offer free shipping on all orders. However, cash handling charges of Rs. 50 per product will only be applied to COD orders. For example, if your purchase includes four sunglasses, you would incur cash collection fees totaling Rs. 200.
If you happen to receive an incorrect product, you're able to start the return process within 15 days from the moment you receive the item. In the event that you receive an empty box, please begin the return process within 24 hours of receiving the item. It's important to note that if you don't initiate the return within the specified timeframes, a refund will not be initiated. Once we've collected the returned order and it arrives at our warehouse, the refund will be processed back to your original payment source within 7-10 business days.
For refund, reach out to us at: support@woggles.in
If your pin code is non-serviceable for a return pickup, you will need to self-ship the product to the provided address. Please make sure that the product, along with its tags, the bill, and the original packaging, remains intact. Ensure that the package is properly sealed to prevent any damage during transit. The shipping cost for the self-shipment will be refunded to you once we receive the product at our warehouse.
Self-Shipment Address:
Woggles Retail Pvt. Ltd.
Eklingpura Chouraha, Ahmedabad Main Road (NH 8 - Near Mahadev Hotel)
Udaipur, India 313002
- All refunds will be processed to the bank account or payment method that you originally used.
- If you made a purchase as a guest user, please ensure you register using the same email address you used for placing your order.
- If you have any other requests or queries, please don't hesitate to contact us at support@woggles.in.
Once we receive your package with a valid reason for return and after conducting quality control confirmation, the refund process will be initiated within 24 hours. The funds will be credited to your account within the next 7 to 10 working days.
You can send the product by courier to the following address:
Address: Eklingpura Chouraha, NH-8 Bypass, near Mahadev Hotel, Udaipur, Rajasthan, 313002
Email updates are sent to customers once the refund process is initiated. If our latest email confirms that the refund process has been initiated, please allow 7–10 working days for the refund to be processed. If you have any inquiries, feel free to reach out to us at support@woggles.in.
If, by any chance, you receive a damaged product, please apply for a replacement within 48 hours. We will arrange for the product to be replaced from our end, and no additional charges will apply.
Note: Kindly record an unboxing video and share it with us via email at support@woggles.in when submitting a replacement request.
- Store safely in the box.
- Keep them scratch-free.
- Avoid keeping in extreme heat.
- Wipe your sunnies with the provided cloth.
- Lay them with their lenses facing upwards.
- Use a gentle lens solution.
Location
Eklingpura Chouraha, Ahmedabad Main Road(NH 8- Near Mahadev Hotel) Udaipur, India- 313002
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